Helpdesk
Glossaires
| Terme | Définition |
|---|---|
| Helpdesk | A resource intended to provide the customer with information and support. The purpose is to troubleshoot problems or provide guidance about products such as software, through various channels such as phone, website, instant messaging, email. |
Why a glossary?
Due to the fact that the terms related to home and hospital education vary a lot in different contexts and countries, and that in English too there are several different names to refer to similar practices (home tuition, domiciliary learning…) as a basis to ensure an effective communication on the HHE themes, a common glossary is needed.
Therefore the LeHo network developed this one you can find here as a draft. It is till under the reviewing process by LeHo Board of Experts.
